Nobody buys a used part expecting new-part terms. Callers want to know exactly where our responsibility stops. Not every answer is the one people hope for. Electrical components account for most of the disappointment.
Yes. Three months on every used component we sell, electrical parts excluded. Coverage begins on the invoice date and applies to the function of the part. An internal engine defect from that period comes back to us. A window regulator that binds does too.
The warranty pays for the part. Whoever performs the work charges for removal and reinstallation. Confirm the arrangement with your shop before the vehicle goes on a lift.
Wear is not a defect. Rotors thin and bushings compress under normal use. A used part keeps aging exactly as it aged on the donor vehicle. Three months of it won't qualify as a failure.
Keep the invoice. It records what you bought and when, along with the terms any claim rests on.
A used alternator, module, or sensor can pass every test on our bench. Seconds later a short, a bad ground, or a failed regulator already present in the buyer's vehicle will destroy it. Nobody can separate that damage from a manufacturing defect afterward. Every yard in the business writes the same exclusion for exactly this reason.
A pre-installation bench test protects you. Any competent shop checks an alternator or starter in minutes. Diagnosis of the original failure is the more important step. Whatever ended the first voltage regulator will end its replacement.
Call 714.993.2110 before anything else. Have the invoice ready, along with a description of what the part is doing. Claims usually end in a straight exchange whenever comparable inventory exists in the yard. Keep the part in the condition it failed in, since a disassembled unit can no longer be evaluated.
Modification voids coverage everywhere in this business. Installation damage does too. A flywheel sent out for machining stops being the part we sold. A mounting ear cracked by an impact wrench is the installer's problem.
Call before bringing anything back. Uninstalled parts in the condition they left the yard are the straightforward case. The invoice makes those quick.
Special-ordered items sourced from outside our own inventory follow the terms we quoted at the time.
A VIN on the original request prevents most returns from happening at all.
Yes, for repair shops inside our service area. Five counties qualify: Orange, Los Angeles, San Diego, Riverside, and San Bernardino. Our own drivers serve that territory on a set schedule, so have your mechanic name us as the supplier when the order goes in. The part arrives without a freight line anywhere on the invoice.
Retail customers in the region are welcome to pick up at the yard instead. We're at 1515 North Jefferson Street in Anaheim, Monday through Friday, 8 a.m.-5 p.m.
Anywhere in the United States.
Your quote states the freight along with applicable tax. Tracking follows once the carrier collects the shipment.
Name your mechanic's shop as the delivery address whenever the part is going there anyway. The quote comes back lower.
Carriers refuse any engine or transmission with fluid still in it. We drain every unit before it goes onto a pallet under shrink wrap. Body panels get corner protection and rigid backing. Glass travels crated. We photograph the condition at the loading dock, so a damage dispute has a dated record behind it.
Inspect anything shipped before you sign for it. Note visible damage on the carrier's delivery receipt at that moment. A clean signature forfeits the transit claim.
| Method | Typical transit |
|---|---|
| Local shop delivery, our own trucks | 1-2 business days |
| Parcel, most carriers | 2-5 business days |
| Freight on a pallet | 3-7 business days |
Timelines lengthen when a part still has to come off a donor, so mention any deadline when you order. We'll tell you what's achievable.
Identically. Shipping changes nothing about the term, electrical excluded as always.
Transit damage follows a separate procedure. That claim goes against the carrier, so the delivery-receipt notation decides it. Photograph a damaged shipment before unpacking anything else and call the same day. We'll open the carrier claim from our end with the departure photographs.
We do, by quote. Freight forwarding, export paperwork, and destination charges vary too much by country for a standing price list. Send the part and the destination through our contact page. We'll price the shipment individually.
Some rebuildable components come with a deposit against the return of the old unit. Rebuilders depend on that circulation of used cores. The deposit protects the supply without raising the price of the part.
Whenever a core applies, your quote states it as a separate line. Return the original in rebuildable condition, and the refund will follow. A core has to arrive complete to qualify. Deposits are lost most often when a bracket or pulley goes into the scrap bin with the old unit. Set the whole assembly aside the day your shop installs the replacement.
No. Your shop installs it. Free delivery exists precisely for that arrangement. Order here and name your mechanic's address on the delivery line. Installers across all five counties order this way daily.
Cash at the counter. Every major card: Visa, Mastercard, Discover, American Express. PayPal as well. We take money orders on shipped items, though those parts leave only after the payment clears.
Walk the yard and look at it while it's still on the car, before any money changes hands. Our crew pulls it once you approve, so bring no tools. Spanish speakers are on the counter every day.
We source it. Our network reaches salvage operations nationwide. Give us the VIN and the part. We'll quote a price alongside an arrival estimate from the closest yard holding one. Sourced parts follow our own practice on pricing, so the amount you approve includes tax and freight.
Sourcing takes the longest on discontinued models, since fewer donors exist to draw from.
Questions outside this list still get answered on the phone at 714.993.2110, Monday through Friday. The inventory request form asks the same questions in writing.